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Complaints handling
What to do if you receive a claim
   1 h   towards your annual CPD requirement
CPD development outcome:  D
Author:  Debbie Herbst
First Upload:  24/06/2019
Relevant For:
Dental therapist
Dental hygienist
Orthodontic therapist
Clinical dental technician
Dental nurse
Dental technician
Orthodontic nurse
Course details

Although clinical standards are high within orthodontics, the expectations of patients and their families have increased, as has their readiness to resort to litigation. DDU dento-legal adviser, Debbie Herbst, advises readers how best to respond if they receive a letter from a solicitor.

Aims and objectives

This article helps readers be ready for a patient who wants to start litigation.