Dentistry CPD - How to reduce the risk of complaints going beyond the practice

Complaints handling

How to reduce the risk of complaints going beyond the practice

Hours

1 hour towards your annual CPD requirement

CPD development outcome

Author

Farzeela Merali-Rupani

Professional interest(s)

General Topics , Business/practice management , Complaints handling

Course details

Farzeela Merali-Rupani interviewed about anxiety around complaints, litigation and meeting GDC standards

Aims and objectives

To discuss the reasons behind complaints escalating and how dentists can deal with them effectively.

Dentist

Dental therapist

Dental hygienist

Orthodontic therapist

Clinical dental technician

Dental nurse

Dental technician

Orthodontic nurse

Specialist