How to answer the phone
Course Details
Hours
1 hour towards your annual CPD requirement
CPD development outcome
A
Author
Ashley Latter
Professional interest(s)
Course details
Answering the phone is a key skill when each call is a potential new patient, says Ashley Latter
Aims and objectives
To show how reception staff can be trained to convert enquiries into new patients.
Relevant For:
Dentist
Dental therapist
Dental hygienist
Orthodontic therapist
Clinical dental technician
Dental nurse
Orthodontic nurse
Specialist
