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Complaints handling
Handling complaints over the phone
   1 h   towards your annual CPD requirement
CPD development outcome:  A
Author:  Julian English
First Upload:  11/06/2020
Relevant For:
Dentist
Dental therapist
Dental hygienist
Orthodontic therapist
Clinical dental technician
Dental nurse
Dental technician
Orthodontic nurse
Specialist
Course details

Julian English looks at best advice for handling complaints over the phone.

Aims and objectives

To give the reader better context around why and how customers complain, as well as tips on how to best handle complaints to stop them escalating and satisfy the needs and gripes of the complainant.