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Complaints handling
Handling complaints at reception
   1 h   towards your annual CPD requirement
CPD development outcome:  A
Author:  Hazel Adams
First Upload:  24/03/2021
Professional interest(s):  Complaints handling
Relevant For:
Dentist
Dental therapist
Dental hygienist
Orthodontic therapist
Clinical dental technician
Dental nurse
Dental technician
Orthodontic nurse
Specialist
Course details

Hazel Adams highlights why the receptionist role is crucial to the success of the practice.

Aims and objectives

To inform as to how to educate reception staff to handle complaints properly.