Course Details
Hours
1 hour towards your annual CPD requirement
CPD development outcome
A
Author
Emily Howden
First Upload
10/01/2026
Professional interest(s)
Course details
While no one likes to hear that a patient is unhappy, a complaint can be an opportunity to rebuild bridges, show your practice at its best and uncover issues that need to be addressed, says Emily Howden.
Aims and objectives
This course aims to explore the principles and standards for effective complaints handling, offer a practical step-by-step guide to how to respond to unhappy patients and share a selection of dos and don’ts based on common mistakes.
Relevant For:
Dentist
Dental therapist
Dental hygienist
Orthodontic therapist
Clinical dental technician
Dental nurse
Dental technician
Orthodontic nurse
Specialist
Receptionist
Admin
Practice Manager
Treatment Coordinator
