The UK General Dental Council defines a complaint as any written or spoken expression of dissatisfaction about a dental service or treatment, whether justified or not.

Complaints usually arise from poor communication and the patient’s expectations of a good service level. It is often the negative factors in the relationship between the dental team and the patient that determines the patient’s decision to make a complaint. This course will show you how to deal with all aspects of a complaint.

This course looks at what complaints are, why patients complain, their expectations, handling complaints and the GDC, and explores the practical aspects of dealing with complaints.

The aim of this course is to provide dental professionals with an understanding of how to handle complaints from patients in line with the regulatory bodies’ requirements.