Course Details
Hours
1 hour towards your annual CPD requirement
CPD development outcome
A
Author
John Makin
Professional interest(s)
Course details
- Better understand the issues commonly underlying complaints in the dental setting.
- Consider what makes patients ‘tick’ (and occasionally explode)
- Appreciate the value of a customer focused practice team approach in reducing the frequency of patient complaints.
- Develop strategies to manage the risk of the escalation of complaints.
Aims and objectives
Dental team members will understand the importance of local resolution of complaints and their role in achieving this.
Relevant For:
Dentist
Dental therapist
Dental hygienist
Orthodontic therapist
Clinical dental technician
Dental nurse
Dental technician
Orthodontic nurse
Specialist
